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‎08-30-2022 10:56 PM

HP Recommended
Product: HP Pavilion Aero 13.3 inch Laptop PC 13-be0000 (3B3W4AV)
Operating System: Microsoft Windows 11

My Touchpad in the laptop is not functioning. From "System Setting - Bluetooth", I cannot see the setting available to turn on the touchpad.

 

From "Device Manager", the ELAN Precision Touchpad Filter Driver is up-to-date but is hidden. Also it is mentioned in device status that the device is not connected to the computer (code 45).

 

Meanwhile, there is a separate error message from I2C HID Device Driver that "A request for the HID descriptor failed. This device cannot start. (Code 10)".

 

Not sure what needs to be done to recover the touchpad for usage.

 

Category:
2 people had the same question
4 REPLIES 4

‎09-04-2022 01:16 PM

HP Recommended

Hi @Andy5602

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing touchpad-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

May I know if you are facing the same issue in the BIOS?

 

Please boot into safe mode and check if the issue persists in the safe mode. Here is a link that will help: https://support.hp.com/in-en/document/c00806682 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No

‎09-15-2022 07:29 AM

HP Recommended

The issue is still not fixed.

 

May I know from when are you facing this issue?  About 2 weeks

Did you make any hardware or software-related changes to it?  Not really

May I know if you are facing the same issue in the BIOS?  Not sure. But believe it is the case.

 

I have run safe mode and eventually reset the PC, but the touchpad is still not working nor I can find the touchpad setting.

Was this reply helpful? Yes No

‎09-17-2022 07:24 AM

HP Recommended

Thanks for your response.

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No

‎09-20-2022 03:30 PM

HP Recommended

Hey Andy5602,

Recently I have also encountered a similar issue. What is the solution that the Hp support provided you with please share.

It's making me go crazy for a couple of days.

Was this reply helpful? Yes No
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