Touchpad not in Mouse settings or Device Manager but it still works

[1971robby]

I just got this HP-15. Windows 10 was installed just before I got it, I start setting it up, and realize I need to turn off the touchpad. So I go to Control Panel>Mouse settings, there is no touchpad listed, I go to the Device Manager there is no touchpad listed there either. But it works just fine. I try to update the driver, download the driver, and try to install it, Error: unable to find device. I t ry a system restore, still no touchpad. I tried to do a system restore, but W10 has been on machine such a short time that a restore would take it back to W8.1, and unable to restore w10, I don't want that.  What else can I try other than taking back to the guy I got it from and have him reinstall W10. I can do that but I don't want to. 

[Echo_Lake]

@1971robby
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

Method 1: To turn the touchpad off, click "Start" and then "Control Panel." Double-click the "Mouse" settings. Click the "Device Settings" tab, and click "Disable" to disable the touchpad. You can select "Enable" to use it again.

Method 2: Double-tapping the upper-left-hand corner of the TouchPad enables or disables the TouchPad. When disabled, some models display a graphic on the screen showing the TouchPad with a red line through it.

Click here https://support.hp.com/ie-en/document/c03882926 to know how to disable the Double Tap to Enable or Disable TouchPad feature.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[1971robby · Accepted solution]

@Echo_Lake Thank you for your reply, however you didn't read my post very carefully. You said to go in settings>Mouse and disable the trackpad. Whereas I specifically said that when I go into Settings>Mouse there WAS NO TRACKPAD LISTED, when I went into the Device Manager, there was no trackpad listed. 

However I managed to download some third party software which made Windows recognize the trackpad, so I have the situation fixed.

[Echo_Lake]

@1971robby
Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.