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‎01-03-2023 04:01 PM

HP Recommended
Product: HP Laptop PC 14-d2000 (2D127AV)

1. The touchpad driver is completely missing on my device manager. I checked the hidden device list too.

2. The touchpad used to stop working before too a couple of times but was always resolved on rebooting or updating the laptop.

3. This issue has persisted now for almost 4 months with the touchpad not working.

4. OS version - Windows 11 version 22H2 (64-bit)

5. I tried the HP PC Hardware Diagnostics but it wasn't really helpful either.

6. I think the issue is because of the I2C HID Device driver problem. It says the driver is up-to-date when trying to fix it and I cannot seem to find the particular driver for download on the HP driver website so I am unable to fix this issue.

7. Tried troubleshooting the drivers from command line but to avail. It couldn't fix the issue.

 

Any help would be really really amazing! Have been stuck with this issue for sometime now.

Screenshot 2023-01-03 175810.png

 

Category:
23 people had the same question
1 REPLY 1

‎01-03-2023 04:27 PM

HP Recommended

FYI -

 

GayathriC_1-1672788433082.png

 

GayathriC_2-1672788465661.png

 

 

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