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‎07-19-2019 08:16 AM

HP Recommended
Product: Notebook - 15-ac033tx
Operating System: Microsoft Windows 10 (64-bit)

I am having problem with my touch pad. So I run the troubleshoot program which is given by HP. I did every possible things which was mentioned their from hard reset to updating BIOS and enable/disable all those things. Finally they ask me to recover from the previously restored point but this also didn't help. So I reinstalled windows from the available option to troubleshoot problem. After resetting it is still not working and now I didn't find any touchpad option Available in my notebook. Also device manager shows only MIC option, synaptics device option not Available anywhere. Please tell me what to do. It's very annoying now.  Product number: M9V13PA

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-22-2019 03:29 AM

HP Recommended

@omi1007

 

How did you try re-installing the operating system? Was it though the Recovery Partition? If yes, try Windows Media Creation Tool.

 

Let me know. 

Asmita
I am an HP Employee

View solution in original post

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5 REPLIES 5

‎07-19-2019 01:35 PM

HP Recommended

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‎07-22-2019 02:22 AM

HP Recommended

Hi @omi1007

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎07-22-2019 02:54 AM

HP Recommended

Thanks for your response. Actually it's not a hardware problem. I updated windows latest version and it detects mouse driver is missing and after updating it start working again. 

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‎07-22-2019 03:29 AM

HP Recommended

@omi1007

 

How did you try re-installing the operating system? Was it though the Recovery Partition? If yes, try Windows Media Creation Tool.

 

Let me know. 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎07-22-2019 03:40 AM

HP Recommended

Yes I did it from recovery partition. Now it's working fine.. 

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