07-19-2019 08:16 AM
I am having problem with my touch pad. So I run the troubleshoot program which is given by HP. I did every possible things which was mentioned their from hard reset to updating BIOS and enable/disable all those things. Finally they ask me to recover from the previously restored point but this also didn't help. So I reinstalled windows from the available option to troubleshoot problem. After resetting it is still not working and now I didn't find any touchpad option Available in my notebook. Also device manager shows only MIC option, synaptics device option not Available anywhere. Please tell me what to do. It's very annoying now. Product number: M9V13PA
Solved! Go to Solution.
07-22-2019 02:22 AM
Welcome to the HP Support Community.
Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.
Have a great day!
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07-22-2019 03:29 AM