Touchpad over heating issue

[Shuvranil]

Yesterday during my class hour ,I have shocked by touching the touchpad, it was too much hot that can burn your finger if you put your finger more than 5 seconds also my  cursor was gone. Also I could not find any touchpad option in the control panel and device manager . But when I plugged in the external mouse, then the cursor was working. This typical problem only happens when the laptop is on . I don't know what's going on and my laptop is also under warranty till 18 th October 2021

[praveenbv]

Hi@Shuvranil,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is overheating.

Don’t worry, I assure you I will try my best to get this sorted.

I would like to inform you that 90C is normal on the gaming computer. I recommend you use the Omen command center to change the settings which suit your needs.

Check for the windows update?

Check for the BIOS update?

Please refer to the below article for more information.

https://support.hp.com/in-en/document/c05387497

Hope this helps! Keep me posted.

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