Touchpad replacement

[jsk60]

Hello,

It appears my touchpad may be partially broken. I can still move cursor with one finger and tap to place cursor, or open a link, but can no longer double click pad or use two finger scrolling on a web page. It's possible the touchpad may have been stepped on, and I'd like to replace it. I can't seem to identify the part number I need? And the only thing I can get from HP support is my warranty period has expired! Very frustrating!!! I just need a freakin' part number so I can purchase the part and replace it! Should it really be this hard?

Jeff

[KrazyToad · Accepted solution]

@jsk60

Welcome to HP Community

I have gone through your Post and would like to help

If you have confirmed that it is a Hardware issue you can try ordering the parts on HP Part Store

As per the HP Part Store, the Part no for the Touchpad Board is 926853-001   but this part is not orderable right now. The functional equivalent of that Touchpad Board would be the part No L01117-001 which is available on HP Part Store

Click Here

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[jsk60]

Thank you Krazy Toad! You've restored my faith in Humanity...and HP! 😉

[KrazyToad]

@jsk60

I'm glad you got this issue resolved

Drop us a message anytime you need help

Thank you

[jsk60]

Hi, I do have one last question...can you point me towards an HP installation video, or from some other source? Thanks. Jeff