Touchpad with a mind of its own

[pedmun]

Please can anyone help.  I have a brandnew Laptop 15s and my touchpad has a mind of its own jumping about all the time etc etc.  It is frankly irritating and stops me getting my work done.  Makes the laptop frankly useless.  Is there anything I can do?  Many thanks

[Nal_NR]

Hi @pedmun,

Welcome to the HP Support Community. 

I'd like to help!

As I understand the touchpad moves and clicks on its own causing issues around the desktop screen,
don't worry as I will be able to help you out, although, I will need a few details to provide an accurate solution:

• Does this happen only with the browser such as Internet Explorer, Chrome (if yes, which browser are you using)?
• Have you made any recent updates to your computer, software or hardware related?
• When was the last time it worked fine (date)?

Check the Mouse options under control panel:

Start → Control Panel → Mouse → Buttons tab.
Check the box labeled "Use MS Office compatible scroll only."
Also, check the box below labeled "Scroll in active window only."

 
Attempt using an alternate/external mouse.

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

• 1.   Click on Start and type ‘Device Manager’.
• 2.   Click Device Manager.
• 3.   Click + sign next to Mouse.
• 4.   Right-click on mouse entry and choose "uninstall".
• 5.   Restart your computer.

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[pedmun]

Apologies, I have been away on business.   It happens all the time.  The mouse jumps around so much it actually closes windows I have open.  I will try this but I am at my wits end.  I will try this.  Thank you for your help.

[Nal_NR]

Hi  @pedmun,

Welcome back!

Well, this looks like a hardware issue. 

But the support here is limited to software troubleshooting. However, since the unit might need repair, I would request you to contact HP Phone support who would have the option to schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!