Trackpad mouse cursor freezing once a day

[ghostsforglory]

My hp laptop is HP envy model 13-ah0001na

my trackpad mouse cursor is freezing once a day, I'm having to turn laptop off and on to resolve. How to fix?

I bought an external mouse that I can plug into usb port which could help if this happens. It is not a trackpad hardware issue. I read that holding fn key and one of the F keys can resolve and unfreeze mouse cursor when it happens. Which f key is the trackpad for my laptop model number. 

pLEASE help.

[Sneha_01 · Accepted solution]

Hi @ghostsforglory,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing occasional trackpad freezing on your HP Envy 13-ah0001na laptop. Here are some steps and tips to help resolve this issue:

1. Update Drivers

1. Update Trackpad Driver:
   • Go to the HP Support website: HP Customer Support - Software and Driver Downloads.
   • Enter your laptop model (Envy 13-ah0001na).
   • Download and install the latest drivers for the touchpad (Synaptics or Elan depending on your model).

2. Adjust Power Settings

1. Disable Power Saving for Trackpad:
   • Press Win + X and select Device Manager.
   • Expand Mice and other pointing devices, right-click on your trackpad device, and select Properties.
   • Go to the Power Management tab and uncheck Allow the computer to turn off this device to save power.

3. Check for Software Conflicts

1. Check Startup Programs:
   • Press Ctrl + Shift + Esc to open Task Manager.
   • Go to the Startup tab and disable any unnecessary startup programs that could be conflicting with the trackpad.

4. Adjust Trackpad Settings

1. Adjust Sensitivity and PalmCheck:
   • Go to Settings > Devices > Touchpad.
   • Adjust sensitivity settings and disable PalmCheck if enabled.

5. Test with External Mouse

1. Use External Mouse:
   • If the trackpad freezes, test if the external USB mouse works without issues. This can help determine if the problem is with the trackpad itself or software-related.

6. Keyboard Shortcut for Unfreezing Trackpad

1. Fn Key + F Key:
   • Different HP models have different function keys associated with enabling/disabling the trackpad.
   • Typically, it's Fn + F9 or Fn + F11 that toggles the trackpad on/off. Try pressing Fn + F9 or Fn + F11 when the trackpad freezes to see if it unfreezes.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support