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HP Recommended

Our HP Laptop's Trackpaf  (Model Number RTL8723BE) is not working following a clean wipe and re-install of the oeprating system (Windows 8).  The available drivers for HP trackpads do not help - any suggestions?

4 REPLIES 4
HP Recommended

RTL8723BE is the wireless card not an trackpad. What is the model of the laptop? 

HP Recommended

My error - this is somewhat confusing.  There is a "Stream" label just below the keyboard and on the back another model #: 11-d010nr

HP Recommended

The Stream notebooks require that the Intel Serial IO Driver without Connected Standby Support chipset driver be installed from the HP site for the touchpad to work after a clean install.

HP Recommended

@kyle_b....excellent information! And here it is:

 

http://ftp.hp.com/pub/softpaq/sp69001-69500/sp69101.exe

 

If you are missing that driver it is likely you might be missing others and here is the download page:

 

http://support.hp.com/us-en/drivers/selfservice/HP-Stream-11-Notebook-PC/7372144/model/7538969

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.