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Tutor
Posts: 7
Member Since: ‎08-23-2016
Message 1 of 14 (18,447 Views)

Travel Keyboard Not Working - Elite X2 1012

Product Name: Elite X2 1012
Operating System: Microsoft Windows 10 (64-bit)

I have an Elite X2 1012 and the travel keyboard has stopped working. It just completely stopped working one day. I went out and bought a new one, but it does not work also. Now I am at a loss. Any ideas?

 

If I plug in a wireless keyboard and mouse it works fine. The on screen keyboard works. But the most important travel keyboard does nothing. The only way I can even tell it is alive is by pressing the "caps lock" key repeatedly and the light on that key flashes for a brief moment. But that is it.

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Student
Posts: 1
Member Since: ‎08-24-2016
Message 2 of 14 (18,404 Views)

Re: Travel Keyboard Not Working - Elite X2 1012

I am having the same issue. It seems to have started on 8/22. 

Honor Student
Posts: 2
Member Since: ‎08-24-2016
Message 3 of 14 (18,395 Views)

Re: Travel Keyboard Not Working - Elite X2 1012

Hi, used to have same issue before, it disappeared no idea what fixed it. Now I am having the issue again Smiley Sad.

Keyboard lives somehow, one does not have to press caps lock, since it blinks in approx 10s intervals.

Would be great if HP adresses this nasty feature somehow...

Thx!

Tutor
Posts: 7
Member Since: ‎08-23-2016
Message 4 of 14 (18,387 Views)

Re: Travel Keyboard Not Working - Elite X2 1012

Ok folks, I solved the problem. If you are facing the same issue, the fix is easy. You have to perform a "system drain."

 

  1. Remove the travel keyboard.
  2. Shut down the computer
  3. Press and hold the power button for 30 seconds. The time is important, make sure you keep the power button pressed for at least 30 continuos seconds. During this time, you may see the HP logo flash on the screen one time - ignore this and keep the button pressed.
  4. After at least 30 seconds let go of the power button and reattach the keyboard
  5. Power on the computer
  6. If it worked you should see something on the screen about firmware updating - this is a good sign

 

The "system drain" is supposed to drain the motherboard of all power so that all the circuits reset and then when you power back up it has to reinitialize in some way.

 

Hope this works for you.

Honor Student
Posts: 2
Member Since: ‎08-24-2016
Message 5 of 14 (18,377 Views)

Re: Travel Keyboard Not Working - Elite X2 1012

GREAT!!! Many thanks!!! It worked for me :-) :-) :-)!!! I have not seen neither logo nor firmware update screen, however it helped :-) :-) :-)!!!

Student
Posts: 1
Member Since: ‎10-30-2016
Message 6 of 14 (17,690 Views)

Re: Travel Keyboard Not Working - Elite X2 1012

thank you, this workd for me as well.......YAY

Honor Student
Posts: 3
Member Since: ‎01-25-2016
Message 7 of 14 (17,420 Views)

Re: Travel Keyboard Not Working - Elite X2 1012

But i m facing the other thpe of problem...
Keyboard firmware update failed .....
If i attach the keyboard after booting windows it works fine but when i restart the computer attaching the keyboard it failed to firmware update .....
Please resolve my this problel
Honor Student
Posts: 2
Member Since: ‎01-06-2017
Message 8 of 14 (16,597 Views)

Re: Travel Keyboard Not Working - Elite X2 1012

Any other suggestons? I have tried bios updates, the hold the power button and other updates and it still will not reload the firmware for the keyboard. It has no lights or any reactions. I used the keyboard on another tablet and it was recognized right away. I have tried 3 known working keyboards on this one Elite X2 and none of them will work. I know it is an issue wth the firmware/software  but can't find any solution. This has been n use for less than a month running windows 10.

Honor Student
Posts: 4
Member Since: ‎07-20-2016
Message 9 of 14 (15,176 Views)

Re: Travel Keyboard Not Working - Elite X2 1012

Has this issue been resolved? After not receiving any support from HP I just bought another keyboard. The first keyboard died after a couple of months and now the 2nd keyboard has died.

Honor Student
Posts: 4
Member Since: ‎02-15-2017
Message 10 of 14 (14,882 Views)

Re: Travel Keyboard Not Working - Elite X2 1012

This worked for me dude thank you very much

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