Troubles with battery

[TonyStark11]

Hi everybody,

I have a problem with my battery. It does not want to charge normally.

In most cases my battery doesn't charge after 70-80%, it shows "Plugged in, not charging"

But, despite this there are cases when it even so charging up to 99%. This happens randomly, there are no any regularity.

When I run battery test, either I see an error ID (PLU3HS-8KN92R-MFPX6K-C0F503), or I see - OK, passed. This also does not depend on anything.

Please help me to solve this situation.

My laptop is not even a year.

Regards to all.

[TonyStark11]

please help me somebody

[Cheyenne4]

See the following:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Re-Plugged-in-not-charging-aft...

[TonyStark11]

Thank you but this is not my case.

[Huffer]

That failure code translates as a bad battery. If the laptop is less than a year old it is under warranty and HP will replace the battery. You need to make a warranty claim. 

[TonyStark11]

Thank you.

But now, when I run battery check again, it shows no failure.

I didn't change anything from previous check. Also my battery charged up to 92%, for the first time in the last few days.

Could it be a software problem?

If not, how can I claim battery replacement?

[Huffer]

You have to make a warranty claim and if the battery is internal they will have you send the whole laptop in for replacement. Where are you located (country)? The simple pass/fail on the battery test can be deceiving. Can you run the full test and post the advanced results? Still not real good if a less than 1 year old battery will not charge past 92%. 

[TonyStark11]

I'm in Russian Federation now (Moscow)

Test logs: 

1st test log (5 minutes ago):

HP PC Hardware Diagnostics Windows Application

CeementBatteryCheckResult: 13 DevicesSupported: 1 DeviceCount: 1 Primary_ACPowerOn: True Primary_ACAdapterOk: True Primary_TestresultString: BLOWN_FUSE Primary_DesignCapacity: 8300mAh Primary_FullChargeCapacity: 6400mAh Primary_RemainingCapacity: 3812mAh Primary_MaxError: 1 Primary_CycleCount: 366 Primary_Voltage: 11533mV Primary_Current: 0mA Primary_DesignVoltage: 11550mV Primary_Status: 192 Primary_CellVoltage1: 3905mV Primary_CellVoltage2: 3819mV Primary_CellVoltage3: 3809mV Primary_CellVoltage4: 0mV Primary_SerialNumber: 25220 10/22/2016 Primary_ManufacturerName: 333-2C-0E Primary_BatteryCTNumber: 6FSTH05TZ480L9 Primary_Warranty: 3 Primary_CalibrationType: 3 Primary_ChargeControl: Supported Primary_TempCharge: True Primary_ChargeTest: True Primary_ChargeCapacity: 77 Primary_TempAlarm: False Primary_DeepDischarge: False Primary_FullCharge: False Primary_FullChargeStatus: False Primary_BatteryCharge: True Primary_DesignCycleCount: 1000

Then another test via other tool:

Then 1st test again (after 10 minutes):

HP PC Hardware Diagnostics Windows Application

CeementBatteryCheckResult: 11 DevicesSupported: 1 DeviceCount: 1 Primary_ACPowerOn: True Primary_ACAdapterOk: True Primary_TestresultString: OK Primary_DesignCapacity: 8300mAh Primary_FullChargeCapacity: 5088mAh Primary_RemainingCapacity: 3165mAh Primary_MaxError: 1 Primary_CycleCount: 366 Primary_Voltage: 12805mV Primary_Current: 4086mA Primary_DesignVoltage: 11550mV Primary_Status: 128 Primary_CellVoltage1: 4348mV Primary_CellVoltage2: 4211mV Primary_CellVoltage3: 4246mV Primary_CellVoltage4: 0mV Primary_SerialNumber: 25220 10/22/2016 Primary_ManufacturerName: 333-2C-0E Primary_BatteryCTNumber: 6FSTH05TZ480L9 Primary_Warranty: 3 Primary_CalibrationType: 3 Primary_ChargeControl: Supported Primary_TempCharge: True Primary_ChargeTest: True Primary_ChargeCapacity: 61 Primary_TempAlarm: False Primary_DeepDischarge: False Primary_FullCharge: False Primary_FullChargeStatus: False Primary_BatteryCharge: True Primary_DesignCycleCount: 1000

I don't understand what's going on with my battery :smileyindifferent:

[Huffer]

The battery has 366 cycles and is pretty run down from its original capacity. I am not sure you can get HP to replace it but if it were mine I would try.