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‎12-16-2020 08:37 PM

HP Recommended
Product: HP Laptop 17-by0xxx
Operating System: Microsoft Windows 10 (64-bit)

My laptop has become slow. I have done all of the System Checks and all indicates Passed. I regularly run Norton and Malware checks. I went into Task Manager and disabled programs I don't want to run. Recently, I ran an sc /scannow and no problems were noted. I was going to go through some steps using the Virtual Assistant (I have used this before) and I get the message: 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied.

Lately when I am using the laptop, it will just stop and goes to a blank screen and I have to close everything. It never did this before. Maybe needs more RAM? It only has 4GB. The laptop is not longer under warranty.

Any suggestions?

Thanks.

1 REPLY 1

‎12-16-2020 10:19 PM

HP Recommended

well you are not the only one to have this issue. in our company we had bought new hp desktop and its very slow compared to old units we have with lower specs.

you might want to do this

1. clean re-install windows OS

2. Update BIOS Version to the latest.

3. reset bios settings to default

4. upgrade from HDD to SDD ( this is the best one i could think of to speed up the response time of windows OS)

5. upgrade RAM to at least 8GB (if your running out of memory for your daily multi-tasking)

 

 

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