Trying to return replacement battery

[jch11]

I've been trying to return a replacement battery that it turns out I don't need. 

I've made 10+ phone calls and emailed numerous teams. Every person I talk to transfers me to another team. Yesterday I finally got in touch with someone from the HP 24/7 Process Department who told me that he would personally handle this, because he understood how frustrating it was to be passed around. 

Today, I get an email that my case has been closed. No phone call, no update, no resolution. 

I called back today and tried to get someone on the phone who could escalate this, to no avail. 

Help! This has been the most frustrating Customer Support call I've ever had to deal with. At this point, HP has completely lost me and my family as a customer. 

[A_Gayathri]

Hi @jch11,

Welcome to the HP Support Community

I understand you are trying to return a replacement battery. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team. The next team will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jch11]

I sent you the information you requested, and there's been no response that you received it, nor that you are looking into it. 

Can you give me an update please?