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‎05-30-2025 08:03 AM

HP Recommended
Product: HP Laptop PC 14-dq2045cl
Operating System: Microsoft Windows 10 (64-bit)

I have tried numerous times to upgrade from Win10 to Win 11.  While the download is successful, the install fails with error message: 0x80070002.  Other upgrades have worked fine - it is the upgrade from 10 to 11 that does not.

5 REPLIES 5

‎05-30-2025 09:49 AM

HP Recommended

See if this video is of help to you:

 

How to Fix Windows 10/11 Update Error 0x80070002 [Tutorial] - YouTube

 

If not, try doing an in-place update from W10>W11 by clicking on the W11 Installation Assistant button at the link below (1st option).

 

Download Windows 11

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‎05-31-2025 03:15 PM

HP Recommended

Hello Paul,

Thank you so much for your reply.  I did follow the YouTube Tutorial you referenced, but unfortunately both recommendations on that tutorial did not help - error 0x80070002 issue is still there.  I will try your suggestion of in-place update from W10>W11 next.  Will let you know how it goes.  Thanks again.

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‎05-31-2025 03:16 PM

HP Recommended

You're very welcome.

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‎06-24-2025 12:51 PM

HP Recommended

Hello again Paul,

I finally got around to downloading and installing the Win11 upgrade from my Win10 laptop (HP Laptop 14-dq2xx) per the link you sent me.   Everything was going along "swimmingly" until the very end at which point a popup came up informing me that the installation failed with the same darn error code that I have gotten consistently in the past - 0x80070002.  Any additional help to resolve my issue would be greatly appreciated.

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‎06-24-2025 12:58 PM

HP Recommended

Hi:

 

Sorry that trying to update to W11 with the Installation Assistant didn't work either.

 

Unfortunately, I don't have any other suggestions for you to try.

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