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‎11-06-2020 06:38 PM

HP Recommended
Product: HP ENVY 13-AH0051-wm
Operating System: Microsoft Windows 10 (64-bit)

Hello,

My USB Type-C port has died on my HP ENVY 13 (and the surrounding case seems warmer, with faster battery drain); and diagnostics provide two failure codes for the port, in two subsequent tests.  How do I find their meaning?  Thanks!

Type C port Failure ID codes (for Product ID  4AK66UA#ABA):

 

First run:        9FG4XH-955A9K- GXGJ3G-8D2K03

 

Second Run:  9FG4XH-955A9N-GXGJ3G-8D0303

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-07-2020 06:02 AM

HP Recommended

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

9FG4XH-955A9N-GXGJ3G-8D0303OK8CxxxxC0JQ11/5/20434CommunicationsGPS, HUB, Modem, Network Card, Network Drive, PCI Card, PCMCIA, Switch, USBUSB Failure (unspecified)

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2 REPLIES 2

‎11-07-2020 06:02 AM

HP Recommended

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

9FG4XH-955A9N-GXGJ3G-8D0303OK8CxxxxC0JQ11/5/20434CommunicationsGPS, HUB, Modem, Network Card, Network Drive, PCI Card, PCMCIA, Switch, USBUSB Failure (unspecified)
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‎11-07-2020 04:50 PM

HP Recommended

Thank you!!!

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