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SamLow
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Type-C problem in HP Pavilion Power - 15

HP Pavilion Power - 15-cb031ng
Microsoft Windows 10 (64-bit)

I will explain my setup. I have the laptop closed and external monitor + wireless keyboard and mouse connected to it so it works like a desktop. I have on the right side connected usb 3.0 hub (for speakers, printer and phone docking USB cable) beside the type C.

Next step I got the HP Spectre USB-C Travel Dock and connect to the TYPE C port to get USB ports on the table. Nothing was connected to it and I found when the computer having many process and CPU highly loaded I hear the sound that USB disconnected and the TYPE C doesn`t work then. I have tried reboot computer nothing help. I have opened it and disconnect the battery then connect it again. I thought it may reset CMOS and when I reconnect the battery type C start work again.

Next time when it disconnect the TYPE C port I have tried upgrade BIOS with HP utility. It help to reset it again and Type C start work again.

That`s really annoying to disconnect the battery / update BIOS every time when the type C disconnect

I found that reset can be done click and hold power button. I have tried this way, when the computer turned on click and hold power button for about 10 sec, release and turn on the computer. That helps to restore type c port connection in this laptop.

I have unplugged this dock station and not using this. Searching for a new one.

I have a feeling this type C port not useful for connection to dock station, the only may work a USB flash drive there. I have tried to connect only mouse receiver to this port and that disconnect the port as well with it. Probably any issue with the power on the motherboard and it goes to a protection mode. Not sure. If you will need any diagnostics from my side to troubleshoot this issue, feel free to let me know about it. I`m really thinking to replace this laptop with another brand. Too much troubles with the HP.

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Type-C problem in HP Pavilion Power - 15


@SamLow wrote:

... I have a feeling this type C port not useful for connection to dock station, the only may work a USB flash drive there...


@SamLow 

 

The USB-C port on your machine is ONLY an USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s, DP1.2, HP Sleep and Charge). Therefore you can't connect it to an USB-C dock.

 

Hope this makes sense.

 

Regards.

BH
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SamLow
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Type-C problem in HP Pavilion Power - 15

Hello.

 

Thank you for your reply, but looks like something wrong there.

Please check the HP Dock Specs Here --> HP USB-C Travel Dock 

It shows 

Minimum system requirements

-- Thunderbolt or USB Type-C™ Gen 1 port; DisplayPort 1.2 + sleep and charge

If you say this is port in the laptop is not compatible then why it works till the computer highly loading then it stops. It stops even when the only USB receiver from the mouse connected to the type C port so the issue not in the dock which should be 100% compatible with this laptop accordingly to description for both devices (dock and laptop)

If it not work with the dock it will not work at all. What do you think?

Why it dropping even with the USB mouse dongle?

Hope you can help.

Thank you.

 

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