USB 3.0 Port Not Recognizing USB 2.0 Devices

[Wheels59]

One of the 2 USB 3.0 ports on my notebook will not recognize USB 2.0 devices.  This happened after plugging a 3.0 device into the port, prior to that it had recognized USB 2.0 devices since I puchased the notebook over a year ago.  Component test returns error code 60D62M-80X904-MFPWMF-803303 when testing with a 2.0 devide, the test passes when using a 3.0 device.  The other 3.0 port recognizes both 2.0 and 3.0 devices.  I have updated chipset drivers, reinstallled USB drivers and updated the BIOS.  Nothing has helped. 

Any assistance would be greatly appreciated.

Thank You

[Riddle_Decipher]

@Wheels59

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand one of the USB ports aren't working,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you interrupt the hardware test? considering the failure ID you've mentioned isn't being decoded!

While you respond to that, please re-run the test and wait until it completes the test, so that I can use the same to decode the test and help you identify the issue.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Wheels59]

Thank you for your reply. 

The hardware test was not interrupted. I will run it again to confirm the results.

[Riddle_Decipher]

@Wheels59

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Wheels59]

The component test failed again, this time with a slightly different error - 60D62M-80X908-MFPWMF-8D5303.

I have also run the extensive system test and it returned no errors.

[Riddle_Decipher · Accepted solution]

@Wheels59

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

I have successfully deciphered the failure ID: 60D62M-80X908-MFPWMF-8D5303

Failure Code - 434

Error message - USB Failure.

I recommend you Contact HP to have the USB ports either repaired or replaced:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!