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‎02-22-2023 10:03 AM

HP Recommended
Product: HP Spectre x360 - 13t-ap000 CTO
Operating System: Microsoft Windows 11

During my warranty period, I requested multiple times for the USB-C charging port to be checked.  I knew something wasn't right with it.  Both times it was returned and I continued to have issues.  HP sent multiple adaptors and one right before warranty ended along with battery replacement.  Comes to find out that this laptop is know for having this issue and the motherboard requires replacing.  Seems to me their repair techs should of known this and handled it during warranty.  I paid a lot of money adding extra's to this laptop.   Now I have to prop it up just so that the adaptor is seated enough to charge it    HP should of done a recall on this.  

Category:
3 REPLIES 3

‎02-24-2023 10:19 PM

HP Recommended

Hi @Joverstr 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.


I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link


I hope this helps.
Take care and have a good day.


Treeko
HP Support


I am an HP Employee

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‎02-28-2023 05:46 PM

HP Recommended

I tried to follow your instructions but the path is not the same.  It doesn't take me to 5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you. 

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‎03-03-2023 01:26 AM

HP Recommended

Hi @Joverstr 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link


I hope this helps.
Take care and have a good day.


Treeko
HP Support


I am an HP Employee

Was this reply helpful? Yes No
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