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‎01-20-2024 12:19 PM

HP Recommended
Product: HP USB-C Dock G5
Operating System: Microsoft Windows 11

I have a new Pavilion laptop and USB-C G5 dock.  The power light on the dock slowly pluses on and off, like you would expect to see if the laptop was hibernating; however the laptop and dock are on and functioning as expected.  I did download the G5 firmware, but it is a silent installation so there is no way to tell what is occurring and it throws no errors.  

 

Any idea why this is happening or what is indicating?  I would expect this to be the case if the laptop was docked and sleeping, but not when everything is powered on and being used.

1 person had the same question
2 REPLIES 2

‎01-20-2024 12:50 PM

HP Recommended

@MikeOrlando 

 

Sounds like your computer is NOT compatible with the dock. What is your computer ?

 

Regards.

BH
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‎01-20-2024 12:52 PM - edited ‎01-20-2024 12:52 PM

HP Recommended

I certainly hope this isn't the case!   This is the dock that HP Sales sold me direct with the laptop.  I have a HP Pavilion Laptop 15t-eg300, 15.6"

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