USB-C Port stopped working for display port

[Bikepunk]

My issue is that USB-C port stopped working.  The USB-C connector I have works fine in other laptops and a desktop, it just does not work with the Victus laptop anymore.  No updates, no changes were done to the laptop, it just stopped. 

I checked for updates and everything else for this hardware issue, but the USB-C port no longer works for display port.   No issues in Device manager either. In addition, I tried another USB-C connector, and the port still does not work.

1.  The support website just cycles in and endless loop when I click on the icon for my laptop (I don't think it has ever worked).  I have tried multiple browsers on multiple machines. It is broke, so no need to tell me to go there.

2.  I download and used every tool for HP to troubleshoot, and all take me to step 1 above that does not work.

How in the heck do I get a hold a person so I can get my under-warranty, less than 5-month-old laptop repaired.

[Dilip_18]

Hi@Bikepunk,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing USB-C port issues with the Victus By HP 16.1 Inch Gaming Laptop PC.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• You can try doing Reset PC Keep my files from windows and check if it works.

If the issue persists then it could be a hardware issue on the PC.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Bikepunk · Accepted solution]

I had to Google HPs number and call from there. The contact page does not work for Victis laptops. 

[Dilip_18]

Hi@Bikepunk,

Thank you for responding, I appreciate your time and effort.

I apologize for the experience that you had with our customer service team. Going forward, we are going to take steps to ensure that this situation does not happen again. 

Good to know that the issue is resolved.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!