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‎12-09-2020 02:57 AM

HP Recommended
Product: HP ENVY x360 13-ay0012nl
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone, as the title says, I'm having charging problems as my laptop should allow USB C charging but, when connected to Samsung phone adapter, a notification pops up saying that the adapter is not compatible. How? shouldn't the whole point of USB C charging to be universal? lol

Adapter works perfectly with phone btw. Thank you for your help!!

1 person had the same question
3 REPLIES 3

‎12-14-2020 04:51 PM

HP Recommended

@fedeballini

 

I reviewed your post and I understand that you are unable to charge the battery and power the laptop using your phone charger.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The USB C port on your computer is not a Thunderbolt bolt and it doesn’t support charging the laptop battery or powering the laptop.

 

Refer to the below link for the product specifications of your computer.

 

https://support.hp.com/us-en/product/hp-envy-13-ay0000-x360-convertible-laptop-pc-series/32552483/mo...

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎12-15-2020 08:33 AM

HP Recommended

Hello, thanks for the warm welcome! What I don't understand is that, at the link you sent me, it actually does say "power delivery" under the usb C specs... what am I missing? thank you for your patience, I'll attach a screenshot below

Screenshot_20201215-162732_Chrome.jpg

 

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‎12-20-2020 11:54 AM

HP Recommended

@fedeballini

 

It means that you can charge your devices like phone, tablet from the USB C port.

 

Cheers!

The_Fossette
I am an HP Employee

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