USB C charging problem with HP ENVY x360 13-ay0012nl

[fedeballini]

Hello everyone, as the title says, I'm having charging problems as my laptop should allow USB C charging but, when connected to Samsung phone adapter, a notification pops up saying that the adapter is not compatible. How? shouldn't the whole point of USB C charging to be universal? lol

Adapter works perfectly with phone btw. Thank you for your help!!

[The_Fossette]

@fedeballini

I reviewed your post and I understand that you are unable to charge the battery and power the laptop using your phone charger.

Don’t worry, I assure you I will try my best to get this sorted.

The USB C port on your computer is not a Thunderbolt bolt and it doesn’t support charging the laptop battery or powering the laptop.

Refer to the below link for the product specifications of your computer.

https://support.hp.com/us-en/product/hp-envy-13-ay0000-x360-convertible-laptop-pc-series/32552483/mo...

I hope that answers your question and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[fedeballini]

Hello, thanks for the warm welcome! What I don't understand is that, at the link you sent me, it actually does say "power delivery" under the usb C specs... what am I missing? thank you for your patience, I'll attach a screenshot below

 

[The_Fossette]

@fedeballini

It means that you can charge your devices like phone, tablet from the USB C port.

Cheers!