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- USB C doesn't work as charging port

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12-27-2020 11:16 AM - edited 12-27-2020 11:16 AM
Note that the product name shows HP Laptop 14-cf0xxx in HP Support Assistant and on HP System Event utility 😞
I see on support page that it is HP Notebook - 14-cf0335nd
I have a USB C Port on my system. I want to know why am i not able to charge my laptop through my USB C port.
That is I connect the port to a docking station which charges all my other laptops fine. But this one does not. I can connect multiple displays but not charge the laptop.
I was shipped normal round port charger for my laptop originally. Does my laptop not support charging via USB C ? I hope not.
Should this USB C charge my laptop ?
Please help.
Thanks
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Accepted Solutions
01-03-2021 10:38 AM
The chipset used on this laptop is Gen 1 which only supports data transfer not power. There is no solution, your laptop is not equipped hardware wise for this? Is your standard charge port broken?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
12-27-2020 01:17 PM
Its specs
https://support.hp.com/lv-en/document/c06060651
No, you can't charge your laptop nor connecting to an external monitor using its USB-C port .
Regards.
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12-28-2020 01:18 AM
Hi Thank you for replying. Could you tell me what is missing ? Why am i not able to connect and what can i see in the specs to see if it is possible to charge my laptop via USB C?
Also, if i connect my laptop to a usb c mobile (via usb c to usb c - 15W mobile) would that charge my mobile ? Or would that not work either ?
Thanks
01-03-2021 10:38 AM
The chipset used on this laptop is Gen 1 which only supports data transfer not power. There is no solution, your laptop is not equipped hardware wise for this? Is your standard charge port broken?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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