USB Device Not Recognized

[AndresJRod]

Dear HP Support Team,

I am writing to request assistance with an issue that has occurred with my HP laptop. Until September 24th, my laptop was successfully connected to a second screen, but following a system update on September 25th, the screen projection functionality ceased to work.

The specific error message I am encountering states: "USB device not recognized. The last USB device you connected to this computer malfunctioned, and Windows does not recognize it." Despite trying different solutions such as reinstalling the drivers and testing with two different USB-C to HDMI cables, the problem persists.

This issue has significantly impacted my ability to work efficiently, as I rely heavily on dual-screen functionality. I would greatly appreciate any guidance or steps I could follow to resolve this issue promptly.

Here some additional info:

OS: Windows 11 Home Single Language 23H2

Versión 10.0.22631 compilación 22631

Versión y fecha de BIOS Insyde F.40, 3/04/2024

Thank you for your attention to this matter.

[resistencia · Accepted solution]

Hi @AndresJRod 

try a power reset

HP PCs - How to power reset your computer | HP® Support

[AndresJRod]

¡THANK YOU!

[resistencia]

You're welcome, happy to help