USB Device not recognized after several minutes

[jpd7]

I recently plugged my new laptop into a Diamond docking station using the USB-C. I have several peripherals connected to the docking station, After several minutes a window in the bottom right pops open saying "USB device unknown..." and every peripheral stops working. I disconnect the USB-C, plug it in and it works for another few minutes. I've also tried plugging into a USB-A port but that same thing happens. I did update drivers using Device Manager. 

[Dilip_18]

Hi@jpd7,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Pavilion X360 USB Device not recognized after several minutes.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 

Method 1. Check for hardware issues

There’s a possibility that you’re unable to use your USB device due to a hardware issue, meaning that the problem lies within your computer and not the operating system. 

• Plug into a different USB port. Try using your rear USB ports. If the device is suddenly working, then the USB port you originally used is most likely broken. We recommend either marking this port as not functioning, or immediately looking into replacing it.
• Plug into a different computer. Try using the same hardware on a different computer and see if the device itself has any issues. If it works on a different computer, you’re most likely dealing with a system issue on your own. However, if the device still doesn’t work, it’s highly likely that it’s broken. Method 2. Plug out your power supply

Method 3. Uninstall the USB Driver in Device Manager

1. Press the Windows + R keys on your keyboard at the same time to bring up the Run utility.
2. Type in “devmgmt.msc” without the quotations marks, then hit the OK button. This is going to launch the Device Manager in a separate window.
3. Expand the Universal Serial Bus controllers section, then select the Unknown USB Device (Device Descriptor Request Failed) from the list.
4. Right-click on the selected USB device and choose Uninstall from the context menu. Follow any on-screen instructions to remove the device.
5. When the uninstallation is complete, reboot your system. It’ll automatically reinstall the drive correctly, which may help you get rid of the error you’ve been receiving.

Method 4. Disable the Fast Startup option

1. Press the Windows + R keys on your keyboard at the same time to bring up the Run utility.
2. Type in “control” without the quotations marks, then hit the OK button. This is going to launch the classic Control Panel in a separate window. (This app is not to be confused with the new Settings.)
   Change your view mode to Large icons in the right-hand corner of the window, then select Power Options from the list of items.
3. Click on the Choose what the power buttons do link on the left-side of the window.
4. Click on the Change settings that are currently unavailable link. This will require you to give administrative permission, which may mean entering your admin password.
5. Look under the Shutdown settings section. Make sure that the box next to Turn on fast startup (recommended) is not checked. If it is, click on the box to remove the checkmark.
6. Click the Save changes button and restart your device.

Method 5. Remove USB and scan for hardware changes

1. Uninstall the problematic USB device using the steps in Method 1.
2. Stay in the Device Manager.
3. Using the header menu, click on Action, and then select Scan for hardware changes from the menu. (Last icon as shown below.)
4. Wait for the system to recognize all hardware changes, then plug your USB in again to check if it works now.

Method 6. Run the Hardware and Device troubleshooter

1. Open the Settings application using the Windows + I keyboard shortcut, or the gear icon from your Start menu.
2. Click on the Update & Security tab.
3. Scroll down and choose Troubleshoot from the menu on the left-side pane.
4. Look for the Hardware and Devices troubleshooter, then select it with your mouse and choose to Run the troubleshooter.
5. Follow all of the on-screen instructions to identify any issues with your USB port or other related hardware. If anything is picked up, select the appropriate action to fix or get more information about the error. 

Method 7. Change your USB selective suspend setting

1. Press the Windows + R keys on your keyboard at the same time to bring up the Run utility.
2. Type in “control” without the quotations marks, then hit the OK button. This is going to launch the classic Control Panel in a separate window. (This app is not to be confused with the new Settings.)
3. Change your view mode to Large icons in the right-hand corner of the window, then select Power Options from the list of items.
4. Click on Show additional plans to reveal the hidden section.
5. Click on the Change settings that are currently unavailable link. This will require you to give administrative permission, which may mean entering your admin password.
6. Select the High-performance plan, then click on the Change plan settings link.
7. Click on Change advanced power settings.
8. Click on the Change settings that are currently unavailable link. Again, this will prompt you for admin confirmation.
9. Locate and expand USB settings, then the USB selective suspend setting. Make sure to disable both the On battery and Plugged in option.
10. Click the OK button and restart your computer.

Please refer to the following link to Troubleshooting USB Connections.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Dilip_18]

Hi@jpd7,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Pavilion X360 USB Device not recognized after several minutes.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 

Method 1. Check for hardware issues

There’s a possibility that you’re unable to use your USB device due to a hardware issue, meaning that the problem lies within your computer and not the operating system. 

• Plug into a different USB port. 
• Plug into a different computer. 

Method 3. Uninstall the USB Driver in Device Manager

1. Press the Windows + R keys on your keyboard at the same time to bring up the Run utility.
2. Type in “devmgmt.msc” without the quotations marks, then hit the OK button. This is going to launch the Device Manager in a separate window.
3. Expand the Universal Serial Bus controllers section, then select the Unknown USB Device (Device Descriptor Request Failed) from the list.
4. Right-click on the selected USB device and choose Uninstall from the context menu. Follow any on-screen instructions to remove the device.
5. When the uninstallation is complete, reboot your system. It’ll automatically reinstall the drive correctly, which may help you get rid of the error you’ve been receiving.

Method 4. Disable the Fast Startup option

1. Press the Windows + R keys on your keyboard at the same time to bring up the Run utility.
2. Type in “control” without the quotations marks, then hit the OK button. This is going to launch the classic Control Panel in a separate window. (This app is not to be confused with the new Settings.)
   Change your view mode to Large icons in the right-hand corner of the window, then select Power Options from the list of items.
3. Click on the Choose what the power buttons do link on the left-side of the window.
4. Click on the Change settings that are currently unavailable link. This will require you to give administrative permission, which may mean entering your admin password.
5. Look under the Shutdown settings section. Make sure that the box next to Turn on fast startup (recommended) is not checked. If it is, click on the box to remove the checkmark.
6. Click the Save changes button and restart your device.

Method 5. Remove USB and scan for hardware changes

1. Uninstall the problematic USB device using the steps in Method 1.
2. Stay in the Device Manager.
3. Using the header menu, click on Action, and then select Scan for hardware changes from the menu. (Last icon as shown below.)
4. Wait for the system to recognize all hardware changes, then plug your USB in again to check if it works now.

Method 6. Run the Hardware and Device troubleshooter

1. Open the Settings application using the Windows + I keyboard shortcut, or the gear icon from your Start menu.
2. Click on the Update & Security tab.
3. Scroll down and choose Troubleshoot from the menu on the left-side pane.
4. Look for the Hardware and Devices troubleshooter, then select it with your mouse and choose to Run the troubleshooter.
5. Follow all of the on-screen instructions to identify any issues with your USB port or other related hardware. If anything is picked up, select the appropriate action to fix or get more information about the error. 

Method 7. Change your USB selective suspend setting

1. Press the Windows + R keys on your keyboard at the same time to bring up the Run utility.
2. Type in “control” without the quotations marks, then hit the OK button. This is going to launch the classic Control Panel in a separate window. (This app is not to be confused with the new Settings.)
3. Change your view mode to Large icons in the right-hand corner of the window, then select Power Options from the list of items.
4. Click on Show additional plans to reveal the hidden section.
5. Click on the Change settings that are currently unavailable link. This will require you to give administrative permission, which may mean entering your admin password.
6. Select the High-performance plan, then click on the Change plan settings link.
7. Click on Change advanced power settings.
8. Click on the Change settings that are currently unavailable link. Again, this will prompt you for admin confirmation.
9. Locate and expand USB settings, then the USB selective suspend setting. Make sure to disable both the On battery and Plugged in option.
10. Click the OK button and restart your computer.

Please refer to the following link to Troubleshooting USB Connections.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Dilip_18]

Hi@jpd7,

Welcome to the HP Support Community! I'd like to help! 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!