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‎06-25-2026 06:18 PM

HP Recommended

My laptop randomly overheated, causing both my fans to lose power and not start as well as 3 of my USB ports– on the right side of the laptop, to not work (2 USB 3.0 and 1 USB-C port). I've tried disconnected the battery, draining residual power and nothing. I did do diagnostics within the UEFI and the ports failed the test and returned with a failure ID: 9TXXW8-C25D5F-XD7WXF-8D5403. Am I cooked? Am I going to need a new motherboard for my laptop or is there something I can do on my end to fix it?

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