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‎05-14-2017 04:41 AM

HP Recommended
Product: C6K58EA#ABV
Operating System: Microsoft Windows 8 (64-bit)

Hi, I was having problem with my mouse connection so I ran diagnose and got this 

 

USB Port Check : Failed
FAILURE ID: QCXNTS-6KJ8L6-MFPX0K-8D2R03
PRODUCT ID: C6K58EA#ABV

 

can someone help me out with this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2017 05:31 AM - edited ‎05-14-2017 05:35 AM

HP Recommended

Have you tried plugging a usb flash drive into all of the ports?  What is the result?

 

Is there a failure at the USB 3.0 port or is it the USB 2.0 ports?

It would be more than a bi strange if USB 2.0 and 3.0 ports have failed.

 

The failure code is a USB Failure (unspecified).

 

If the ports do not work, the only resolution is to replace the systemboard.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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1 REPLY 1

‎05-14-2017 05:31 AM - edited ‎05-14-2017 05:35 AM

HP Recommended

Have you tried plugging a usb flash drive into all of the ports?  What is the result?

 

Is there a failure at the USB 3.0 port or is it the USB 2.0 ports?

It would be more than a bi strange if USB 2.0 and 3.0 ports have failed.

 

The failure code is a USB Failure (unspecified).

 

If the ports do not work, the only resolution is to replace the systemboard.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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