USB Port Stopped Working

[TCB-Spectre]

My HP Spectre X360 USB-A Port stopped working all of a sudden.

Wondering if someone can look up this HP diagnostic code: 64jf9s-brqckl-xd7wxf-8d0d03

Saw some solutions marked as driver was causing an issue but not sure how to fix. I deleted root usb host & mouse devices and let them restore via laptop reboot but did not resolve the issue.

[zoey7886 · Accepted solution]

@TCB-Spectre, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding USB Port Issues on HP Spectre x360! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If the USB-A port on your HP Spectre x360 has stopped working, it could be due to a variety of issues including driver conflicts, hardware malfunctions, or software problems. Below are some detailed steps you can try to troubleshoot and potentially resolve the issue:

1. Power Cycle the Laptop

• Completely power off your laptop.
• Unplug it from the power source and remove any connected devices.
• Wait for about a minute and then restart the laptop.

2. Check the Device Manager

• Go to Device Manager by pressing Windows + X and selecting it from the list.
• Expand Universal Serial Bus controllers.
• Look for any entries with a yellow triangle exclamation mark or errors.
• If found, right-click and select Update Driver.
• Choose to update online to see if there are any new drivers available.

3. Uninstall and Reinstall USB Controllers

• In the Device Manager, right-click and uninstall each USB driver under Universal Serial Bus controllers.
• Restart your computer, and Windows will automatically reinstall the USB controllers.

4. Run the Windows Troubleshooter

• Go to Settings > Update & Security > Troubleshoot.
• Run the hardware and devices troubleshooter for potential fixes.

5. Check for Windows Updates

• Make sure that your Windows is up-to-date. Go to Settings > Update & Security > Windows Update and check for updates.

6. BIOS/UEFI Firmware Update

• Visit the HP Support website to check for any available BIOS updates for your device model. Follow the instructions to update if available.

7. Perform a Hardware Diagnostic Test

• Use the HP PC Hardware Diagnostics tool to check for any hardware failures. This can be accessed by pressing F2 immediately after turning on the laptop to enter diagnostics mode.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[TCB-Spectre]

Hi Zoey,

What does this code mean:64jf9s-brqckl-xd7wxf-8d0d03 from the HP PC Hardware Diagnostics tool? My understanding is the codes used to be available to the public but now they are only available to HP techs. Let us know if there is a public resource for this.

the USB started working today! I'm not sure what changed. Maybe a full laptop shutdown and/or some Windows updates. Appreciate the suggestions. I had tried all items already except for item 6.

[zoey7886]

Hi @TCB-Spectre, 

Thanks for the update—I'm really glad to hear your USB port is working again! Sometimes a full shutdown or pending Windows updates can quietly do the trick, so great call on trying that.

Regarding the failure ID: 64jf9s-brqckl-xd7wxf-8d0d03—it seems to be coming up as incorrect or unreadable on our end. Would you mind sharing a screenshot or photo of the code directly from the HP Diagnostics screen? That way, we can double-check the format and provide more accurate insight.

Appreciate you taking the time to follow all those steps, and feel free to reach out if anything else comes up!

Warm regards,

[lpaez211]

Did anyone have luck getting the HP Spectre USB port to start working again? Mine disconnections 20x a day. I've followed every step posted by HP with no solution. 

[zoey7886]

@lpaez211, Thanks for joining the thread — I'm really sorry to hear you’re still having trouble with your USB port. I can imagine how frustrating it must be with constant disconnections. Let’s try to get to the bottom of it together.

Just a couple of quick questions to narrow this down:

Does the USB device disconnect from both the USB-A and USB-C ports, or only from one of them?

Have you noticed this issue happening only when the laptop is plugged in, on battery, or both?

When the device disconnects, does it disappear completely from Device Manager, or just stop functioning?

Sometimes, repeated disconnections can point to either a power management setting or a deeper hardware concern, but we’ll guide you step by step.

Looking forward to your reply so we can dig a bit deeper!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[TCB-Spectre]

Hi Zoey,

here’s a screenshot of the diagnostic error code.

 

 

[zoey7886]

@lpaez211, Thanks for sharing the diagnostic error and following up — we’re here to help!

To further isolate the issue with your USB-A port, please try the following:

Test with Another USB Device: Sometimes the issue could be with the device itself, so plug in a different USB device and check if it’s detected.

CMOS Reset: Perform a CMOS reset by shutting down your laptop, unplugging all power sources (including AC adapter), and holding the power button for 15–20 seconds. Then plug it back in and restart.

Let us know how it goes after these steps — if the issue persists, we’ll continue digging deeper.

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,

[lpaez211]

I too have tried EACH of these solutions to no avail. I've also tried all the suggestions mentioned on the Windows community pages. Still not having any luck getting my USB port to work, specifically and only on the HP Spectre laptop. All the USB devices and hub work fine on other computers. Help would be appreciated. Thanks. Lisa 

[zoey7886]

@lpaez211, Thanks for hanging in there — I know how frustrating ongoing USB issues can be, especially after trying so many steps already. Really appreciate the detailed info you've shared so far.

Since the problem seems specific to your HP Spectre and your devices work fine elsewhere, we may be looking at either a deeper driver conflict or hardware-level issue with the USB controller.

Here’s what I recommend next:

1. Disable USB Selective Suspend:

Go to Control Panel > Power Options > Change plan settings > Change advanced power settings.

Expand USB Settings > USB selective suspend setting, and disable it.

Restart the laptop and check for improvement.

2. Run HP UEFI Hardware Diagnostics (outside Windows):

Turn off the laptop.

Power on and immediately press Esc, then F2 to open HP diagnostics.

Run a component test on the USB ports to check for any hardware faults.

If the USB test fails or throws a code again, please share the updated failure ID (photo/screenshot if possible). That’ll help us review it more closely on our end.

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,