USB Ports randomly turning on and off

[CMTG]

Laptop is  this https://support.hp.com/pl-pl/product/details/victus-by-hp-15.6-inch-gaming-laptop-15-fb0000/21011289...although in System Information it has been showing up as "Victus by HP Gaming Laptop 15-fb0xxx" ever since I got it

My issues are super similar to what this post is talking about https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/USB-devices-randomly-disconnec...
as in the USB port on the left side of my laptop is fine though the USB-C port and USB-A ports on the right side randomly turn off. I have no idea what caused this as it appeared randomly, and hasn't stopped yet. I've tried updating drivers, uninstalling them, switching around USB connections, reinstalling windows 11 using the reset tool in the settings thought I kept my personal files so that might've affected something although I'm not sure. This problem used to show itself in a way where it did one disconnect sound and then reconnected ~2s later although after uninstalling my usb hub drivers once again and also reverting to default settings though changing always on USB in the bios to off it started making 3 seperate distinct disconnect sounds but still reconnecting around 2s though now the lights don't switch up. I tried lowering the power load on the right side by removing my cooling mat that uses USB-A and plugging it into power through my phone charger though that didn't help the issue. I am debating getting an externally powered USB hub however I'd like to reach out on theese forums to make sure I haven't missed any other way I could tackle this issue.

[Garp_senchau]

@CMTG, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Power and Connection Check:

• Ensure all USB devices operate on battery power or external power as required.
• Secure all power connections and confirm the power cable is connected to a reliable power source.

Test the USB Connections:

• Disconnect all USB devices except a USB mouse and keyboard.
• Try connecting the problematic USB devices to the USB ports on the back of the computer (or the notebook itself on laptops).
• If the device works correctly, the issue may be related to excessive power usage or poor system performance. Make sure not to overload the system with too many devices simultaneously.

Uninstall and Reinstall USB Devices:

• In Device Manager, right-click on the USB controllers and select Uninstall device.
• Restart the computer to force Windows to reinstall the USB drivers.

Check and Reset BIOS Settings:

• Restore your BIOS settings to default. This can resolve conflicts and restore normal functionality to the USB ports.
• Turn off the computer, press the power button, and repeatedly press esc until the Startup Menu opens.
• On the startup menu, press f10 to open the BIOS Setup Utility. Select File > Apply Defaults and Exit.

Advanced Troubleshooting

Verify USB Hub Properties:

• USB root hubs might have power requirement issues.
• Check the properties of the USB root hubs in Device Manager. Disconnect the USB device, restart the computer, and reconnect the device.
• Ensure the total displayed power requirement does not exceed the capacity.

Uninstall USB Root Hubs:

• Disconnect all USB devices except for essential ones (mouse and keyboard).
• In Device Manager, double-click Universal Serial Bus Controllers.
• Right-click each USB Root Hub and select Uninstall, then restart the computer.

Test on Another Computer:

• Connect the problematic USB devices to another known working computer to verify if the devices are functioning correctly.

For a comprehensive guide on troubleshooting USB connections, you can follow the detailed steps provided in the below guide:

HP PCs - Troubleshooting USB connections (Windows 10)

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,