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‎07-29-2017 09:59 AM

HP Recommended
Product: HP Pavilion M9F64EA#ABU
Operating System: Microsoft Windows 10 (64-bit)

Hi, my HP Pavilion M9F64EA#ABU laptop USB 3.0 port has stopped working. I have run the HP Diagnostic check and the following Failure ID was given. U4PT3F-7PW8NJ-MFPWMG-8D4B03

 

Do any of you know how to fix this or is it a case of sending the laptop away for repair. My laptop is out of warranty now.

 

Cheers, 

 

Graeme.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2017 10:58 AM - edited ‎07-29-2017 10:59 AM

HP Recommended

Hi,

 

The USB 3.0 is connected by cable to the motherboard, so it can be replaced without the need of intervention on the motherboard itself.

The part number is 809038-001.  You can find online for good price.

 

Example:

https://www.ebay.com/p/HP-USB-Board-With-Cable-Bro-M-M1y26ua-809038-001/1251138358

 

On page 60 of service manual you can see the various steps to replace the board.

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

View solution in original post

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3 REPLIES 3

‎07-29-2017 10:58 AM - edited ‎07-29-2017 10:59 AM

HP Recommended

Hi,

 

The USB 3.0 is connected by cable to the motherboard, so it can be replaced without the need of intervention on the motherboard itself.

The part number is 809038-001.  You can find online for good price.

 

Example:

https://www.ebay.com/p/HP-USB-Board-With-Cable-Bro-M-M1y26ua-809038-001/1251138358

 

On page 60 of service manual you can see the various steps to replace the board.

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No

‎07-29-2017 02:51 PM

HP Recommended

Hi David,

 

Thanks for the info, I'll get it ordered and give it a go. hopefully it will fix my issue.

 

Cheers,

 

Graeme.

Was this reply helpful? Yes No

‎07-30-2017 11:45 PM

HP Recommended

Your welcome Graeme.

 

Hope it works out.

 

Let me know if you need further help. 

 

All the best, 

David

Was this reply helpful? Yes No
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