USB and Type-C Ports Not Working After BIOS Update

[bakdel]

Dear team,

I am experiencing an issue with my HP EliteBook x360 1040 G8 (Serial Number: [personal info removed]) after installing the latest BIOS and driver updates. Since the update, none of my USB or Type-C ports are functioning.

I would appreciate your assistance in resolving this issue.

Thank you.

[resistencia]

Hi @bakdel 

try to do a power reset , follow the steps below

HP PCs - How to power reset your computer | HP® Support

[bakdel]

I’ve already tried this previously and updated all drivers, but unfortunately, it hasn’t resolved the issue.

[resistencia]

Enter the BIOS and load the BIOS defaults, save the changes and see if it works,

[bakdel]

its not working, can i downgrade the bios and how  ?

[resistencia]

first check to see if you have this option in the BIOS active and then you can

BIOS Rollback Policy

\Main\Update System BIOS

Unrestricted Rollback to older BIOS

[bakdel]

the settings i have :

[resistencia]

well download an older version of the BIOS and re-update it.

[bakdel]

i cant find any old version of my bios on the official website or elsewhere (bios version: HP T93 V01.18.00)

[resistencia]

click on the BIOS and see below that says Previous Version, click there and see the other BIOS versions.