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Chromebook 11
Chrome OS

We purchased 30 HP Chromebooks 11's for a school back in 2014. I am just now looking into this problem. The charger is a microUSB similar to what you would use with a Samsung phone. The year we bought them, the students were pushing in the charger and basically either pushed too far or had problems getting the charger to connect. Within the first year, 20+ of them were unusable. I am trying to make them work somehow as unfortunately this was a waste. Is it possible there is a USB A cabke that would charge these Chromebooks? We later purchased chargers with the barrel style charger.

1 REPLY 1
HP Recommended

@SandyWagoner I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


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