USB heating issue

[yogesh02]

Hey Respected Community Officials and members,

I am using HP 15s du1079tx which I have bought in October this year. I am facing a strange issue in this laptop, This laptop has USB 3.1 ports only. When I am inserting USB 3.1 pen drive in USB port , even without using this pen drive starts heating and when I start copying data then copying speed starts with peak speed of 60 mbps and drops upto 12-13 mbps in 15-20 seconds.  Also pen drive gets heated . 

I have checked with USB 3.0 pen drive too. It is also getting hot. I have checked USB 3.1 pen drive in USB 3.0 port of other laptop. Its working fine. I have tried every possible effort. Please help me to get rid of this issue.

Waiting for reply.

Regards

Yogesh Sharma

[praveenbv]

Hi@yogesh02, Welcome to the HP Support Community!

 I understand that you require assistance regarding issues with a specific life scan device that overheats when connected to the USB ports of the computer. It will be a delight to assist you. 

A commendable job of troubleshooting, terrific description, and smart analysis of the issue was done before posting. Kudos to you for that. 

 You are a valued HP customer and I take it as a privilege to share this platform with you. 

For better clarity and to assist you better I would require more information regarding this.

• Did you try this LifeScan device on a different computer?
• Did you update the bios of this computer?
  
   
• For a start please update the bios and chipset drivers of the computer from this link: http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-27-All-in-One-Desktop-PC-series/8499712/mode... please select the correct operating system and follow the on-screen instructions.
• Then check again. If it still does not work, please change the power settings to defaults from this link: http://support.hp.com/in-en/document/c04752217

and check if this does the trick for you.

• Then please try this specific device on a different computer and check.
• Finally, if flash drives, memory cards, and a digital camera or web camera connect fine to multiple USB ports of the machine without hassles, then the power supplied by the USB ports is just fine. The device needs to be checked or change the brand of this specific device.
• If other USB devices work fine on the computer, the USB ports cannot be faulty or High powered because all USB devices should then overheat.
• Finally please use USB 2.0 ports and not USB 3.0 ports.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[yogesh02]

I have checked with other laptop too but with USB 3.0.  On that this is not getting heated. Only with new laptop having usb 3.1 it's getting heated. Even usb 3.0 pen drive is also heating which is normal with USB 3.0