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‎12-19-2021 07:29 AM

HP Recommended
Product: OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2T3A6AV)
Operating System: Microsoft Windows 10 (64-bit)

My mouse and other usb devices I plug in, randomly disconnect or stop working as I am using them.
I have tried going into device manager and disabling the option for the USB device to be disabled to save power
I have run a component test which found no issues (from spamming f2 on laptop startup) 
I have noticed that if I push down on the usb plugged in, the device disconnects. This laptop is only a few months old and hasn't been physically damaged. This issue wasn't around when I first started using this laptop. Any help would be appreciated

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2 people had the same question
1 REPLY 1

‎12-20-2021 04:46 AM

HP Recommended

Bump

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