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‎04-19-2024 07:27 AM

HP Recommended
Product: HP EliteBook x360 1040 G6 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hello, I own an EliteBook x360 1040 G6 and have been experiencing issues with the USB ports.

 

Initially, they worked fine—I even installed Windows using a pendrive and charged the laptop via USB Type-C ports ( it has two) without any problems. I always used the same port to charge, however, after switching the charger to the other port just to try it, I encountered issues. Sometimes the laptop doesn't charge when plugged in, and when it does charge only one port works. But if I keep the computer charger in the port it is working and then I connect a cable with type c entries in both ends, for example to connect a mobile phone, the phone charges. So electricity flows through both ports.

 

Additionally, neither USB port recognizes any device I plug in. I've tried various solutions found online without success. Any help would be greatly appreciated. Thank you!

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21 REPLIES 21

‎04-19-2024 08:07 AM

HP Recommended

I suggest installing the Intel chipset driver from the Driver & Software download web document.

https://support.hp.com/us-en/drivers/swdetails/hp-elitebook-x360-1040-g6-notebook-pc/26938567/swItem...

 

Also install the Intel Serial IO driver from the same web document

https://support.hp.com/us-en/drivers/swdetails/hp-elitebook-x360-1040-g6-notebook-pc/26938567/swItem...

 

 


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‎04-19-2024 08:19 AM - edited ‎04-19-2024 08:23 AM

HP Recommended

Thank you for your answer! i cant access the links you sent me, the page says: 
We're sorry

We can't seem to find the page you were looking for.

Try going back to Support Home or use our Diagnostic Solutions to resolve your product issues.

---

Nevermind, I managed to access it. I'll try to install the software and let you know the results. Thank you so much for your answer!

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‎04-19-2024 08:33 AM

HP Recommended

You're welcome!


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‎04-19-2024 08:46 AM - edited ‎04-19-2024 08:48 AM

HP Recommended

Unfortunately, it didn't work. The USB ports aren't recognizing the pen drive or mouse. Do you have any other possible solutions? Also, is there a test I can run to get a hint of what the problem might be?

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‎04-19-2024 08:49 AM

HP Recommended

Have you tried other USB devices?


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‎04-19-2024 08:54 AM

HP Recommended

Yes, I tried with a different pen drive and the cable of my mobile phone, but it doesn't recognize anything. I also tested all the devices on another computer, and they work perfectly there.

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‎04-19-2024 08:57 AM

HP Recommended

Check in the Device Manager to see if the Universal Serial Bus Controller drivers are present and enabled.

 

It is down near the botom of the list.


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‎04-19-2024 09:18 AM

HP Recommended

Yes, apparently they are all installed and with the latest drivers. I tried updating drivers and uninstalling drivers, but unfortunately, it didn't work.

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‎04-19-2024 09:19 AM

HP Recommended

You might have to consider biting the bullet and performing a fresh Windows 10 installation.

 

The issue could be the result of a recent Windows update.


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