USB ports sometimes not working

[FourierSeries]

Hello,

I recently bought an OMEN 17.3 inch gaming laptop, and I have been having issues with it pretty much since I first booted it.

The most persistent issue is that the USB ports seem to stop working usually after I wake the laptop up from sleep. For example, I have multiple game controllers that cease to have their inputs recognized by the computer, no matter which port I connect them to (and the devices work on other computers, so I know it's not a problem with the devices).

I usually have to restart the laptop in order to get them to work again. The next issue is that when I go to restart to solve this, the machine hangs on the "Restarting" screen forever and I always end up needing to do a hard shut down using the power button to get it to actually shut down. It seems related to the USB port issue, because if I restart the machine at any other time when the USB ports are working, then the restart process proceeds smoothly without any intervention needed from me with the power button.

I've tried numerous things to get to the bottom of this myself but have come up empty handed:

• No super suspicious errors in the windows Event Viewer around the time of the USB issues manifesting or the hanging restart
• All HP and Microsoft Windows updates have been installed, including BIOS and driver upgrades. I revisit the updates pages frequently and there are no additional updates available to me
• The fact that the USB port issues often happen for me after the computer wakes up from sleep made me suspect it was an issue with the power plan. I've messed around with the settings there quite a lot but nothing has made the issue stop happening
• I've run numerous hardware diagnostics, both Windows and HP, and no hardware reports any errors. The device manager shows the USB ports as working normally, even when the laptop isn't recognizing the inputs from the plugged in devices

Does anyone have any suggestions? Thanks!