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‎10-06-2024 12:05 PM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-xf0000 IDS Base Model
Operating System: Microsoft Windows 11

I'm trying to submit a warranty claim for my laptop, since it will not boot up. However, in my account it states that my warranty is expired. I checked the warranty start date and it is completely wrong. It claims that the warranty started before i even bought the laptop. I tried to dispute warranty using the following link:

https://support.hp.com/dispute-warranty

But it does not work. Who can I contact to correct the warranty date?

Category:
1 REPLY 1

‎10-08-2024 10:35 AM

HP Recommended

Hi @watchtheclock 

 

Welcome to the HP Support Community.

 

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the warranty.

 

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

-Regards

Raj-HP Support

Raj2111
I am an HP Employee

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