Unable to find TPM Owner password to update TPM firmware

[ShridharV]

The TPM upgrade is required for my machine.

I need to install SP82133.

I have used the TPM.msc to reset the TPM.

However, the SP82133 update asks for ownership file or password.

I have Windows 10 1803

[sandytechy20]

@ShridharV

Thanks for posting. It is a terrific place to find answers and tips! 

I understand that you are unable to do TPM firmware update, I will be delighted to assist you here.

However, I will need a few details to provide an accurate solution,

• Provide the notebook model number or the product number?

Reply with the required information.

Cheers.

[ShridharV]

Hi,

HP Spectre x360 Converible 13

Product Number is L0Q51UA#ABA

Windows 10 Home 64-bit

Thanks for the quick response.

Regards

[Flower_Bud · Accepted solution]

@ShridharV

Thank you for responding,

It's great to have you back 😉

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out,

I'm the Flower_Bud & I'm at your service.

As per the article, your notebook is not affected: https://hp.care/2KDNDpE and you need not worry 🙂

Although, if you still wish to update the BIOS, here is the link for the correct BIOS: https://hp.care/2IFFhMr

Hope this help 🙂

Have a great day 🙂

[CherylG]

@ShridharV

I assume you are using the SP listed in this HP Security Bulletin after being directed to do so by Windows Defender?

https://support.hp.com/us-en/document/c05792935

I have inquired and evidently SP81233 is the wrong firmware for your laptop. Can you get back into Windows or is boot being interrupted by the prompt for owner password?

Perhaps @Flower_Bud can look into that more since he/she has access to HP internal documents.

[ShridharV]

@CherylG

As @Flower_Bud has said that my laptop did not need a fix, I have stopped trying to install anything.

Thanks

[CherylG]

@ShridharV

Your model is listed in the  current Security Bulletin as needing the firmware update-could be an error. Either way it is the wrong Sp file. I inquired about it and one of our Admins checked the Sp and  says it is wrong for your model. The Bulletin may be updated later and your model removed or the correct Sp added, but the last time I reported an error it was  3-4 weeks before it was corrected.

The bulletin referenced by @Flower_Bud is from last year and only includes "business" class machines..

[ShridharV]

@CherylG

I checked the bulletin.

I see an entry for 360 Convertible (4000-4099).

I assumed as my module is 4003dx this entry fits my model.

Looks like it does not.

Wonder what I should do next ?

My TPM details are:

Manufacturer: IFX  Version:  4.40     Specification : 1.2

What do I do next ?

Thanks for helping...

Shridhar

[CherylG]

Your model is part of the 4000-4099 series. I mentioned in previous reply that the Bulletin has the wrong SP listed right now. Hopefully it will be corrected in a few weeks since I reported it.

[Shadowcast]

I have a similar issue for HP Pavilion p7-1410 Desktop PC, It tells me I have to unistall TPM, when I run TPM.msc, it says I don't have TPM enabled, it's not in the Bios, and this is prevemting me from upgrading Windows 10 to version 1803. Please Help, Thanks in advance.