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‎03-23-2021 06:34 PM - last edited on ‎03-23-2021 06:38 PM by

HP Recommended
Product: HP Pavilion 10 TouchSmart 10z-f100
Operating System: Microsoft Windows 10 (64-bit)

I've tried ordering the charger twice for this and end up with the same one twice that did not fit. Am I missing something? I've attached a link to photos of the charger, the port and my product ID. The charger AND the port have pins in the center, so it is unable to plug into the laptop. Where can I find the correct charger for this thing?

 

[content removed]

Touchpad charger
Touchpad charger
imgur.com/a/r5DrvYy
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1 ACCEPTED SOLUTION

Accepted Solutions

‎03-24-2021 01:19 PM

HP Recommended
@Pierson5 wrote:

Sorry, looks like images were removed. My Product ID is: G7V58AV

 

Plugging in my ID/Serial Number here on the HP site gives me the model I mentioned in the original post. Ordering that charger does not fit however. 

@Pierson5 

 

Administrator REMOVED the information due to you included s/n of your machine. Anyway, the following list shows parts for your machine

                        https://partsurfer.hp.com/Search.aspx?searchText=G7V58AV

 

which says the AC adapter or charger part # is  758633-001 which is  NO LONGER SUPPLIED and no replacement. I could not find it anywhere, even eBay

 

         https://www.ebay.com/itm/758633-001-761676-001-40W-ADAPTER-nPFC-/133299858484

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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3 REPLIES 3

‎03-24-2021 01:50 AM

HP Recommended

@Pierson5 

 

Page 17 of the Maintenance and Service Guide on the following link is the last hope to get a right part number

 

               https://support.hp.com/us-en/product/hp-pavilion-10-touchsmart-10-f100-notebook-pc-series/7280525/mo...

 

Otherwise,  we need to know EXACTLY the model/product of your machine because it is a CTO machine. It should be the following format AAAAAA#AAA. Please use the following way to find out the model/product of your machine


                https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-24-2021 01:02 PM

HP Recommended

Sorry, looks like images were removed. My Product ID is: G7V58AV

 

Plugging in my ID/Serial Number here on the HP site gives me the model I mentioned in the original post. Ordering that charger does not fit however. 

Was this reply helpful? Yes No

‎03-24-2021 01:19 PM

HP Recommended
@Pierson5 wrote:

Sorry, looks like images were removed. My Product ID is: G7V58AV

 

Plugging in my ID/Serial Number here on the HP site gives me the model I mentioned in the original post. Ordering that charger does not fit however. 

@Pierson5 

 

Administrator REMOVED the information due to you included s/n of your machine. Anyway, the following list shows parts for your machine

                        https://partsurfer.hp.com/Search.aspx?searchText=G7V58AV

 

which says the AC adapter or charger part # is  758633-001 which is  NO LONGER SUPPLIED and no replacement. I could not find it anywhere, even eBay

 

         https://www.ebay.com/itm/758633-001-761676-001-40W-ADAPTER-nPFC-/133299858484

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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