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‎05-30-2020 02:37 AM - edited ‎05-30-2020 02:40 AM

HP Recommended
Product: Pavilion 15-cc134tx
Operating System: Microsoft Windows 10 (64-bit)

Look at the Disk 0 which is a non-system disk. its always at 100%Look at the Disk 0 which is a non-system disk. its always at 100%Hello,
I ran into a strange issue today. I have two Disks on my laptop. One is an SSD (Windows) and the other is a 2TB HDD. Now what happens is if I try to open anything associated with the 2TB HDD the laptop does not respond and the task manager shows 100% utilization for the HDD. By the way, there is no operating system on my HDD. Even deleting a file that's 5MB is taking around 1 minute or so. I tried moving a large file (around 1. 8 GB) from G drive to D drive (Both the volumes are of the HDD). It shows that it is going to take approximately 2hrs to complete and all of a sudden the file explorer says... Not responding. Any small operation on the HDD is making it go to 100% utilization. It is taking unbearable time to even open the disk management console.
Are these the signs that my HDD is dying?
Any help is appreciated. Thanks.

2 REPLIES 2

‎05-30-2020 02:51 AM

HP Recommended

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

 

 

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‎05-30-2020 11:40 AM

HP Recommended

Thanks for the reply, I did run the test and the results say that it's a PASS

IMG_20200530_230153.jpg

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