• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-05-2022 09:21 PM - last edited on ‎07-06-2022 09:45 AM by Retired

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2K3D8AV)
Operating System: Microsoft Windows 11

My name is Raghav [Personal Information Removed]. Product name is hp 15s.

Sir I bought the laptop on 2nd June. After running for 8 - 10 days a problem came in my laptop. The problem was that my laptop was not opening when I used to press the power button. I used to tell this problem on 15 june on whatsapp of HP support but he had not generated my case id and not solved my problem. Then I took my laptop to HP service center. He said it's a hardware problem. Hardware will change in this, you submit it for 2 days. But I did not do that because it's my new laptop. So, I want replacement because they gave me faulty peace. Then I contacted customer care for replacement. Taking the first call, I told them to share all problems but they did not give any solution, nor did they generate my case id. Then I called for the second time, then my case id will be generated on 20th June and they said that your problem will be solved in 24 hours. But that case is still going on, its solution has not been found yet. 

Please concern my problem and resolve it fastly. 

Thank you.

Category:
3 REPLIES 3

‎07-07-2022 11:30 AM

HP Recommended

@Raghav-Kumar

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎07-08-2022 11:38 AM

HP Recommended

Ok sir, thank you for suggestion. 

 

But Sir, please resolve my hp laptop issues. This issues are going on approx 1 month but not solved. It's major issue not miner.

My case  was generated on 20th june.But till now no solution has been found for this issue.

Was this reply helpful? Yes No

‎07-10-2022 09:36 AM

HP Recommended

you are not listening my concern. I am very irritated by your service. sir please resolve my issue.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.