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‎10-26-2017 05:43 AM

HP Recommended
Product: HP pavilion DV 6
Operating System: Microsoft Windows 10 (32-bit)
I am unable to setup the fingerprint sensor using Windows hello .When I enroll my finger to setup the finger print setup in Windows hello in account sign In setting I receive error message saying we are unable to complete.This please try doing setup again.I am experiencing this problems.since.I upgraded my HP Pavilion DV-6 from Windows 7 to windows 10
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-06-2017 01:38 AM

HP Recommended
The name.of software to make your finger print work is synaptic FP WBF SPI DDK extended

View solution in original post

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7 REPLIES 7

‎10-27-2017 01:56 PM

HP Recommended

@HoneyBadger06

 

Glad to have you back.:)

 

Looks like that due to the lack of complete drivers for Win10, the finger print is not working with Windows Hello. What's the laptop model no? This link will help you to find the model no: http://hp.care/2bygf7l

 

Cheers!

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‎10-29-2017 02:06 AM

HP Recommended
By installing synaptic fingerprint print I am able to get Windows hello back.But I am facing same problem with Windows hello .When I try to setup Fingerprint sensor with Windows hello I receive error we have encountered a problem try doing setup again.My laptop model is HP DV-6 pavilion series
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‎10-29-2017 02:07 AM

HP Recommended
Please help me my problem exists still.
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‎10-29-2017 11:06 AM

HP Recommended

@HoneyBadger06

 

I found an HP softpaq update to make the Windows Hello work.

 

Also, I came across an HP forums post that has been authored by an expert and has helped in fixing the Windows hello. This too might help.

 

Good luck!

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‎12-05-2017 08:57 AM

HP Recommended
Fingerprint Problem fixed for HP- DV 6 pavilion series after fixing Windows hello by installing synaptic fingerprint software then by installing WBK DDK fingerprint latest driver from website.Now fingerprint works fine.I fixed this issue in spite I am not an software engineer .I am just medical student lol.
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‎12-06-2017 01:38 AM

HP Recommended
The name.of software to make your finger print work is synaptic FP WBF SPI DDK extended
Was this reply helpful? Yes No

‎12-06-2017 01:39 AM

HP Recommended
Download this from synaptic website and make your fingerprint work for DV-6 or any model maker for Windows 10.
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