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‎08-18-2018 08:32 AM

HP Recommended
Product: Envy 13-ab008na
Operating System: Microsoft Windows 10 (64-bit)

I used the HP Upgrade facility to update my Envy Notebook. I rebooted after machine driver upgrade and I am now unable to type letters, only numbers. I cannot therefore log on!

 

I tried another USB keyboard with no success.

 

Can anyone help please?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2018 09:41 AM

HP Recommended

I managed to resolve the issue by using a Windows recovery USB from another computer and rolling back to a previous version....all is now well!

View solution in original post

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4 REPLIES 4

‎08-18-2018 08:38 AM

HP Recommended

Not sure if this will help, but saw this answerthat someone else wrote -


"There are two sign in options; pin or password. If you are in pin mode, only the digits work on your keyboard. Simply select the password "

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‎08-18-2018 08:40 AM

HP Recommended

Thank you for your reply- Sadly, I am not in pin mode on that computer. ;(

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‎08-18-2018 08:46 AM

HP Recommended

Oh well, I tried. I am going to defer to someone more expert on the subject than me.

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‎08-18-2018 09:41 AM

HP Recommended

I managed to resolve the issue by using a Windows recovery USB from another computer and rolling back to a previous version....all is now well!

Was this reply helpful? Yes No
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