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‎09-22-2024 11:18 AM

HP Recommended
Product: HP Notebook - 17-by1003na
Operating System: Microsoft Windows 11

Hello,

 

I am currently running BIOS version F.72 which was released in June 2024. I see F.73 addresses further security issues and was released in September 2024. I have previously performed numerous BIOS updates for the laptop, but this time as I go through the installer and I reach the stage where I need to choose between Update, Create Recovery USB flash drive and Copy,  the first option (Update) is greyed out. It says "The BIOS is not compatible with this device" directly underneath the Update option. I'm at a bit of a loss as to what's going on. 

 

https://support.hp.com/us-en/drivers/hp-17-by1000-laptop-pc/model/29448905 

Category:
4 REPLIES 4

‎09-22-2024 12:09 PM - edited ‎09-22-2024 12:17 PM

HP Recommended

From what I see, you have Windows 11 installed.

 

You will have to create the USB BIOS update flash drive using  a different Windows 10 PC, since your laptop is unsupported for Windows 11 by HP.

 

I created the USB flash drive on my MSI based DIY Gaming PC as seen in the images below, so it is a viable option for you.

When you have the  USB HP BIOS update flash drive created, you can plug it into a port on your laptop to update the BIOS. This should work as it is done at the firmware level of the 7 layer OSI model instead of within the (software level) Windows 11 operating system.

 

Create USB BIOS flash.png

 

Create USB BIOS flash1.png

 

Create USB BIOS flash2.png

 

Create USB BIOS flash3.png

 

Create USB BIOS flash4.png

 

Create USB BIOS flash5.png

 

InsideTheFlashDrive.png


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‎09-22-2024 01:22 PM

HP Recommended

Interesting theory, but how was I able to install the last four prior BIOS versions on the same Windows 11 laptop?

 

As I don't have any Windows 10 machines this is going to be a little difficult to work around.

 

Are there any other possible workarounds? I won't be downgrading to the soon-to-be unsupported Windows 10, so we can rule that one out straight away...

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‎09-23-2024 06:06 AM - edited ‎09-23-2024 06:08 AM

HP Recommended

Yes, it is interesting, but it isn't a theory. It is a model.

 

The seven layer OSI model is something that network engineers and administrators have to understand completely.

It is an explanation of how communications happen in a computing system. (Open Systems Communication)

 

Look it up.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎09-23-2024 10:09 AM

HP Recommended

It definitely is a theory, since multiple previous BIOS versions have been installed without issue using Windows 11. 

 

I will await a more helpful response and/or the next BIOS release. 

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