Unknown Device - Driver Required - Laptop Model 15-ba144na

[elldeegee]

Product: HP Notebook Model: 15-ba144naProduct Code: Z5E72EA#ABUSerial: [edited] Operating System: Microsoft Windows 10 (64-bit)

Hi,

I'm using the above listed laptop (hope I've provided the correct model info).

I've just done a clean install of Windows 10, version 1803, along with all subsequent Windows Updates. One of the updates repeatedly fails to install and I receive the following error message:

Advanced Mirco Devices, Inc - System - 4/1/2017 12:00:00 AM - 1.2.0.46 -Error 0x80070002

As a result I have an uknown device in my Device Manager and wondered if you could advise which driver to install?

The hardware ID information is as follows:

ACPI\VEN_ASD&DEV_0001

ACPI\ASD0001

*ASD0001

I hope I've provided the relevant information, but please let me know if there's any further info you require.

Many thanks,

Lee

[Paul_Tikkanen · Accepted solution]

Hi:

I have zipped up and attached the driver you need below.

Download and unzip the file to its folder.   Do not do anything with the files in the folder.

Go to the device manager, click on the ASD device needing the driver.

Click on the driver tab, click on update driver.

Select the Browse my computer for driver software option and browse to the driver folder you unzipped.

Make sure the include subfolders box is checked and the driver should install.

Then restart the PC.

[elldeegee]

Thank you Paul. That worked perfectly!

As always, I'm very grateful for your invaluable help and swift response.

Kind regards,

Lee

[Paul_Tikkanen]

You're very welcome, Lee.