-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: Unknown devices in Device Manager (need driver)

Create an account on the HP Community to personalize your profile and ask a question
01-16-2018 07:30 AM
Hi, I thought some of the guys here could help me out.
Due to IT restrictions, I am not allowed to pull drivers from Windows Update hence I have to resort to asking for help here.
Any advice or downloads to the driver INF files would be much appreciated.
Thanks!
1. PCI Serial Port
(PCI\VEN_8086&DEV_9C3D&SUBSYS_198F103C&REV_04
PCI\VEN_8086&DEV_9C3D&SUBSYS_198F103C
PCI\VEN_8086&DEV_9C3D&CC_070002
PCI\VEN_8086&DEV_9C3D&CC_0700)
2. PCI Simple Communications Controller
(PCI\VEN_8086&DEV_9C3D&SUBSYS_198F103C&REV_04
PCI\VEN_8086&DEV_9C3D&SUBSYS_198F103C
PCI\VEN_8086&DEV_9C3D&CC_070002
PCI\VEN_8086&DEV_9C3D&CC_0700)
3. Unknown Device
(ACPI\VEN_HPQ&DEV_6007
ACPI\HPQ6007
*HPQ6007)
4. Unknown Device
(USB\VID_138A&PID_003F&REV_0104
USB\VID_138A&PID_003F)
5. Unknown Device
(ACPI\VEN_INT&DEV_33A0
ACPI\INT33A0
*INT33A0)
6. Unknown Device
(USB\VID_8087&PID_07DC&REV_0001
USB\VID_8087&PID_07DC)
Solved! Go to Solution.
Accepted Solutions
01-16-2018
07:44 AM
- last edited on
07-28-2021
10:32 AM
by
AgathaV
Hi:
You need these drivers...
PCI Serial Port & PCI Simple Communications Controller:
This package provides the Intel Management Engine Components Driver for supported notebook models running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe
ACPI\HPQ6007:
This package provides the HP 3D DriveGuard Software for supported notebook models that are running a supported operating system. The HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.
https://support.hp.com/us-en/drivers
USB\VID_138A&PID_003F:
This package contains the driver that enables the Synaptics (Validity) Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.
http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72896.exe
ACPI\INT33A0:
This package provides the Intel Smart Connect Technology driver forsupported notebook models running a supported operating system. TheIntel Smart Connect Technology driver enables the system to resumefrom sleep mode and update supported web applications such asemail. The system enters sleep after the update is completed.
https://support.hp.com/us-en/drivers
USB\VID_8087&PID_07DC: the W10 32 bit driver is the 2nd one down on the left side of the webpage.
01-16-2018
07:44 AM
- last edited on
07-28-2021
10:32 AM
by
AgathaV
Hi:
You need these drivers...
PCI Serial Port & PCI Simple Communications Controller:
This package provides the Intel Management Engine Components Driver for supported notebook models running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe
ACPI\HPQ6007:
This package provides the HP 3D DriveGuard Software for supported notebook models that are running a supported operating system. The HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.
https://support.hp.com/us-en/drivers
USB\VID_138A&PID_003F:
This package contains the driver that enables the Synaptics (Validity) Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.
http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72896.exe
ACPI\INT33A0:
This package provides the Intel Smart Connect Technology driver forsupported notebook models running a supported operating system. TheIntel Smart Connect Technology driver enables the system to resumefrom sleep mode and update supported web applications such asemail. The system enters sleep after the update is completed.
https://support.hp.com/us-en/drivers
USB\VID_8087&PID_07DC: the W10 32 bit driver is the 2nd one down on the left side of the webpage.