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chongyx
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Message 1 of 4
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Solved!

Unknown devices in Device Manager (need driver)

HP Recommended
HP Elitebook 840 G1
Microsoft Windows 10 (32-bit)

Hi, I thought some of the guys here could help me out.

 

Due to IT restrictions, I am not allowed to pull drivers from Windows Update hence I have to resort to asking for help here.

 

Any advice or downloads to the driver INF files would be much appreciated. 

 

Thanks!

 

1. PCI Serial Port

(PCI\VEN_8086&DEV_9C3D&SUBSYS_198F103C&REV_04
PCI\VEN_8086&DEV_9C3D&SUBSYS_198F103C
PCI\VEN_8086&DEV_9C3D&CC_070002
PCI\VEN_8086&DEV_9C3D&CC_0700)

 

2. PCI Simple Communications Controller

(PCI\VEN_8086&DEV_9C3D&SUBSYS_198F103C&REV_04
PCI\VEN_8086&DEV_9C3D&SUBSYS_198F103C
PCI\VEN_8086&DEV_9C3D&CC_070002
PCI\VEN_8086&DEV_9C3D&CC_0700)

 

3. Unknown Device

(ACPI\VEN_HPQ&DEV_6007
ACPI\HPQ6007
*HPQ6007)

 

4. Unknown Device

(USB\VID_138A&PID_003F&REV_0104
USB\VID_138A&PID_003F)

 

5. Unknown Device

(ACPI\VEN_INT&DEV_33A0
ACPI\INT33A0
*INT33A0)

 

6. Unknown Device

(USB\VID_8087&PID_07DC&REV_0001
USB\VID_8087&PID_07DC)

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
142,410 65,974 22,294 34,280
Message 2 of 4
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HP Recommended

Hi:

 

You need these drivers...

 

 PCI Serial Port & PCI Simple Communications Controller:

 

This package provides the Intel Management Engine Components Driver for supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe

 

 ACPI\HPQ6007:

 

This package provides the HP 3D DriveGuard Software for supported notebook models that are running a supported operating system. The HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

 

https://support.hp.com/us-en/drivers 

 

USB\VID_138A&PID_003F:

 

This package contains the driver that enables the Synaptics (Validity) Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72896.exe

 

ACPI\INT33A0:

 

This package provides the Intel Smart Connect Technology driver forsupported notebook models running a supported operating system. TheIntel Smart Connect Technology driver enables the system to resumefrom sleep mode and update supported web applications such asemail. The system enters sleep after the update is completed.

 

https://support.hp.com/us-en/drivers

 

USB\VID_8087&PID_07DC:   the W10 32 bit driver is the 2nd one down on the left side of the webpage.

 

https://downloadcenter.intel.com/download/27391/Wireless-Intel-Wireless-Bluetooth-for-Windows-10?pro...

View solution in original post

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Paul_Tikkanen
Level 21
Level 21
142,410 65,974 22,294 34,280
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

You need these drivers...

 

 PCI Serial Port & PCI Simple Communications Controller:

 

This package provides the Intel Management Engine Components Driver for supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe

 

 ACPI\HPQ6007:

 

This package provides the HP 3D DriveGuard Software for supported notebook models that are running a supported operating system. The HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

 

https://support.hp.com/us-en/drivers 

 

USB\VID_138A&PID_003F:

 

This package contains the driver that enables the Synaptics (Validity) Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72896.exe

 

ACPI\INT33A0:

 

This package provides the Intel Smart Connect Technology driver forsupported notebook models running a supported operating system. TheIntel Smart Connect Technology driver enables the system to resumefrom sleep mode and update supported web applications such asemail. The system enters sleep after the update is completed.

 

https://support.hp.com/us-en/drivers

 

USB\VID_8087&PID_07DC:   the W10 32 bit driver is the 2nd one down on the left side of the webpage.

 

https://downloadcenter.intel.com/download/27391/Wireless-Intel-Wireless-Bluetooth-for-Windows-10?pro...

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chongyx
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Message 3 of 4
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HP Recommended

Thank you! Everything works perfectly. Spot on Paul!

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Paul_Tikkanen
Level 21
Level 21
142,410 65,974 22,294 34,280
Message 4 of 4
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HP Recommended

You're very welcome.

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