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HP Recommended
Notebook Pro 4420s
Microsoft Windows 7 (64-bit)

Hi, 

 

There is an unknown devise showing In my devise controller and showing a yellow mark ( The drivers for this device are not installed. (Code 28) )

 

Kindly help me to identify the driver or steps to identify the hardware. 

 

Regards'

Daljesin

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Please post the hardware ID for the unknown device.

 

To find the hardware ID, click on the unknown device in the device manager.

 

Then click on the Details tab at the top of the unknown device.

 

Now you will see a Property drop down list, and it will be set to Device Description.

 

Drop down on that list, and select the 2nd item (Hardware ID's).

 

Post the top string of characters that you see in the window.

View solution in original post

6 REPLIES 6
HP Recommended

Hi:

 

Please post the hardware ID for the unknown device.

 

To find the hardware ID, click on the unknown device in the device manager.

 

Then click on the Details tab at the top of the unknown device.

 

Now you will see a Property drop down list, and it will be set to Device Description.

 

Drop down on that list, and select the 2nd item (Hardware ID's).

 

Post the top string of characters that you see in the window.

HP Recommended

I think the problem is the card reader driver for hwID ( PCI\VEN_197B&DEV_2392&SUBSYS_17AB103C&REV_30)

HP Recommended

Hi:

 

Yes, you are correct.

 

However, HP has the wrong driver listed for your notebook.

 

You need the JMicron card reader driver.

 

This is the one from the 4530s.  Hopefully it will work for your model too.

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

ftp://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

HP Recommended

Hi Paul!

 

The solution Is Not taking away the yellow tag 

 

kindly assisit.

 

Regards'

Daljesin

HP Recommended

Hi Paul !

 

Thanks for your help..

 

I have identified and installed The required driver from HP support files . 

 

Thanks a lot buddy for teaching me to identify the Hardware identificator of an unknown device. 

 

Regards'

Daljesin

HP Recommended

You're very welcome @Daljesin .

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