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‎07-30-2017 12:26 PM

HP Recommended
Product: 17-p161dx
Operating System: Microsoft Windows 10 (64-bit)

I don't know what driver I need to fix this. Can anyone help?

 

I've also been experiencing blue screen crashes that say "thread stuck in device driver" every time I play a game. I updated the BIOS, updated the graphics card, and it's still happening.

7 REPLIES 7

‎07-30-2017 01:44 PM

HP Recommended

try downloading the zip file from this thread and see if it works for you.

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Missing-Unknown-device-Driver-...

Please remember to select the answer
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‎07-30-2017 02:06 PM

HP Recommended
Will this be safe to do beings it's for a completely different computer model?
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‎07-30-2017 02:18 PM - edited ‎07-30-2017 02:18 PM

HP Recommended

Hi, @cotylee1991 :

 

Yes, it is safe to use in any model that shows that device ID that needs the driver.

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‎07-30-2017 02:34 PM

HP Recommended
Okay, I was just curious because I saw in a different thread with the same issue and code that one person said it was a driver for the touch pad and the other was for a graphics card driver that didn't complete installation.
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‎07-30-2017 02:40 PM

HP Recommended

Hi:

 

The touchpad has a different but similar ID to the one that is the subject of your post.

 

That one is ACPI\SMB0001 or something like that.

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‎07-30-2017 02:42 PM

HP Recommended
Thanks Paul!

Do you think this could also be the cause of the BSOD crash with the error "thread stuck in device driver" that randomly happens?
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‎07-30-2017 02:45 PM

HP Recommended

You're very welcome.

 

It's hard to say, but after you install the driver, you will be able to rule that out if it happens again.

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